SAP’s customer self-service is a cloud-based portal solution hosted on the HANA cloud platform aimed at offering hassle-free user experience to customers along with mobile consumption. This will help your business create an exceptional customer service by empowering customers to easily get answers and create and track service request online. ![]() With customer self-service, customers can get their problems resolved by an intuitive and branded self-service support channel. What can emerge as one of your USPs is providing support to customers with efficient problem resolution, transparency in progress with a self-service portal. That’s why, as a service organization you have to deliver these choices for increasing your customer loyalty and retention while keeping the support costs low. They are looking for choices where they can initiate an interaction in one channel and complete it in another with consistent user experience across the channels. Your customers are looking for multiple choices when they need their problems resolved. But with the advent of mobile and social networking apps, voice calling is about to take a back seat. ![]() Voice communication has been a dominant way to address customer issues for far too long.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |